Delivery & Returns
  • Good Hemp Food
  • Good Hemp Food

Delivery & Returns

DELIVERY INFORMATION & COSTS

  • We only deliver to mainland UK at present.
  • Once you have placed your order on the Good Hemp website your products will be shipped directly from our farm in Devon to the address you have specified.
  • All orders are shipped within 2 working days upon receipt.
  • Delivery normally takes 2 days in the UK. 
  • Deliveries are via Royal Mail or Interlink.
  • Delivered Direct from the UK Producers - Braham & Murray.

UK MAINLAND - FREE SHIPPING

  • All order over £30 are delivered free of charge to all mainland UK addresses

 Country

 Standard Delivery Time

 Delivery Cost

 United Kingdom under £30
 (Mainland only) 

 2 to 3 working days

 £3.95

 United Kingdom over £30
 (Mainland only)

 2 to 3 working days

 FREE

 

For any queries about your order please contact us.

 

Returns Policy

Returned products must be unopened and sealed, unless defective. They must be returned within 7 days. After 7 days, no returned products will be credited. The seal of all the products must be intact and unbroken. All products should be in their original condition. Before returning the product, please send an email to info@goodwebsite.co.uk. In your email, kindly include your order number, date ordered, and reasons for return.

If you would like to return part or all of your order, please download and print our Returns Form.

If you have any problems, please contact us via our Contact Form and we will send you the form via email. If you wish to return/exchange your order please fill in all of the required information on your Returns Form and return it along with the goods to the stated address:

Returns
Good Hemp
Braham & Murray Ltd
Collabear Farm, 
Tawstock
Barnstaple
Devon
EX31 3JZ


You are responsible for all postage and packing costs and these will not be refunded. Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us. However, exchanges will not be further exchanged or refunded. Products that are out of date will not be refunded.  

Powdered products will be weighed on return to Good Hemp to establish how much has been returned. If you take advantage of any multi-buy offers or discounts, you will be refunded according to the discount that was applied to the offer. Please allow at least 7 working days for your refund or exchange to be processed. If you take advantage of any offers on the same product, all tubs and pouches (including empty containers) will need to be returned for a refund to be made. Please ensure that tamper evident seals on unused products are not broken (other than the one tried) as only the sealed products can be refunded in full. We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.  If you have any questions, please contact us.